Shipping and Returns

RETURN POLICY

At Villa Vici, we strive to offer our customers the highest quality in products, service, and value without compromising style and comfort.

To prevent the inconvenience of a return, please measure your space to ensure the item(s) will fit where you wish to place it and through all doorways, hallways, turns, and stairways. Be sure to request a sample swatch of upholstered items, as colors may vary depending on computer monitors. Up to five samples will be sent free of charge. If you request more than 5, a small shipping fee will apply.

Is my item returnable?

Custom upholstery orders are non-returnable.

Made-to-order items are non-returnable.

All bedding sales are final and non-returnable.

All sale items are final sale and non-returnable.

We do not accept returns for international orders and orders outside of the contiguous US.

Once a custom or made-to-order item goes into production, it cannot be cancelled.

Non-upholstery items can be returned. However, a 20% restocking fee will apply.

You may cancel an order of a stocked item prior to shipment; after the merchandise ships the order cannot be cancelled.

Shipping charges will not be refunded unless there was freight damage. Return shipping is the responsibility of the purchaser. State tax may or may not be refunded, depending on varying state laws.

HOW TO RETURN AN ITEM:

In order to return an item, you must submit a request to customer service (info@villavici.com) within seven (7) days of receiving your item. We will walk you through the steps of returning the item. After seven (7) days, you will be deemed to have accepted the merchandise and return will not be possible.

We must receive your returned item within fourteen (14) days of the accepted return request. NO EXCEPTIONS.

In the unlikely event your order is damaged or defective upon arrival, please contact customer service immediately upon receipt of the item, 504.899.2931 or info@villavici.com.

It is important to inspect your item upon arrival and do not sign for delivery until the shipping company notes the damage on the delivery confirmation. Failure to provide immediate notification of a damaged item may jeopardize your ability to be compensated for the damage.

Once a returned item is received, the item will be thoroughly inspected. Exchanges and refunds will be issued for the original purchase price, less 20%, once the item passes a thorough inspection. Any taxes charged will be refunded in accordance with state laws. Shipping charges are non-refundable. The returned merchandise must be in new and unused condition with original packing material and have the invoice attached.

Please note the following specifics on returnable items:

Rugs
Standard rugs may be returned with the original receipt for a refund or exchange within seven (7) days of delivery. If, for any reason, the rug seal is broken, torn off, or cut, the rug will not be accepted for return.
Rugs that are damaged or soiled in any way will not be accepted for return.

Custom rugs cannot be returned.

Custom orders cannot be returned.

‘As Is’, sale items, and holiday items are all final sale and cannot be returned.

For all non-damaged merchandise, the customer is responsible for the cost of packaging and shipping back all returns.

SHIPPING POLICY

Items will be shipped via standard curbside delivery or white glove / in-home delivery for an additional charge as outlined at the time of purchase and confirmed by a Villa Vici representative.

Currently, we ship within the contiguous United States only. Should you have exceptions, please contact customer service for guidance and options.

Art is subject to a 25% shipping fee.

Once you submit your order online, a Villa Vici customer service representative will be in touch within 2 business days (excluding holidays) to finalize the shipping method (curbside or white glove), cost, and to confirm your order.

CHARGES & REFUNDS

Customers authorize, understand, and agree that all charges, balances, taxes, and fees as outlined in the Order Summary can be charged to the credit card provided at the time of sale. Customers will be responsible for all applicable taxes and shipping charges regardless of the amount quoted on this website at the time the order is placed. All refunds will be issued using the original form of payment.

IMPORTANT SMALL PRINT

Villa Vici reserves the right to update or modify these terms and conditions at any time. Please review these terms and conditions prior to making any purchase from us.

Availability, prices, and delivery are subject to change. We make every effort to provide accurate product information; however, errors may occur. Therefore, product availability, descriptions, specifications, and pricing are subject to change, and we reserve the right to restrict orders of any items.

Why do we have restocking fees on returns? When you return an item, it requires time and company costs to receive your package and restock the item. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit.